Roaming Scores LLC ("Roaming Scores," "we," "us," or "our") is a mobile golf simulator rental company based in Lake County, Ohio. We are committed to protecting the privacy of everyone who visits our website or uses our services. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have.
By using our website or submitting a booking inquiry, you agree to the terms of this Privacy Policy. If you do not agree, please do not use our website or submit your information.
1. Information We Collect
Information You Provide Directly
When you submit a booking inquiry through our contact or booking form, we collect the following information:
- Full name
- Email address
- Phone number
- Event date and location
- Additional notes or special requests you include in your message
Payment Information
We accept online payments processed securely through Stripe. We do not store, see, or have access to your full credit card number, CVV, or bank account details. All payment data is handled directly by Stripe in accordance with PCI-DSS compliance standards. For events paid in cash at the time of service, no payment information is collected electronically.
Information Collected Automatically
We plan to use Google Analytics 4 (GA4), Google Tag Manager, and Google Search Console to understand how visitors use our website. These tools may automatically collect:
- Pages visited and time spent on each page
- Device type, browser, and operating system
- General geographic location (city or region level)
- Referring website or search query
- IP address (anonymized where applicable)
These tools may use cookies or similar tracking technologies. See Section 5 for more information.
2. How We Use Your Information
We use the information we collect to:
- Respond to your booking inquiry and confirm your reservation
- Send a confirmation email or SMS after you submit a form
- Communicate with you about your event, including reminders, updates, and follow-ups
- Process payment for your rental
- Follow up after your event to request a review or gather feedback
- Improve our website and marketing based on aggregated analytics data
- Comply with legal obligations
3. Automated Communications
When you submit our booking form, your contact information is passed to GoHighLevel (GHL), our customer relationship management (CRM) platform. GHL may trigger automated workflows including:
- A confirmation email acknowledging your inquiry
- A follow-up SMS or email if we have not yet responded
- A post-event review request email or SMS
You may opt out of marketing communications at any time by replying STOP to any SMS message, clicking the unsubscribe link in any email, or contacting us directly at hello@roamingscores.com. Transactional messages related to your active booking are not affected by marketing opt-outs.
4. How We Share Your Information
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent — this information will not be shared with any third parties. We do not sell, rent, or trade your personal information to third parties. We share your information only with trusted service providers who assist us in operating our business:
| Service Provider | Purpose | Privacy Policy |
|---|---|---|
| GoHighLevel (GHL) | CRM, booking pipeline, automated email/SMS | gohighlevel.com/privacy |
| Stripe | Secure online payment processing | stripe.com/privacy |
| Google (Analytics / Tag Manager / Search Console) | Website analytics and performance tracking | policies.google.com/privacy |
Each of these providers has its own privacy policy governing how they handle your data. We may also disclose your information when required by law, court order, or government authority.
5. Cookies and Tracking Technologies
Our website may use cookies and similar tracking technologies, primarily through Google Analytics and Google Tag Manager. Types of cookies we may use:
- Analytics cookies — to track site usage and visitor behavior (Google Analytics 4)
- Tag management cookies — to manage when and how analytics tags fire (Google Tag Manager)
You can control or disable cookies through your browser settings. You may also opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.
6. Age Restriction
Our services are intended for adults only. You must be 18 years of age or older to book Roaming Scores for an event. We do not knowingly collect personal information from anyone under the age of 18. If you believe a minor has submitted information through our website, please contact us at hello@roamingscores.com.
7. Data Retention
We retain your personal information for as long as necessary to fulfill the purposes described in this Privacy Policy, including maintaining records of your booking and complying with legal obligations. Booking records are generally retained for a minimum of three (3) years for business accounting purposes. You may request deletion of your personal information at any time (see Section 8).
8. Your Rights and Choices
Depending on where you live, you may have the following rights:
- Access — Request a copy of the personal information we hold about you
- Correction — Request that we correct inaccurate or incomplete information
- Deletion — Request that we delete your personal information
- Opt-out of marketing — Unsubscribe from email or SMS communications at any time
- Data portability — Request your data in a portable format
To exercise any of these rights, contact us at hello@roamingscores.com.
9. Data Security
We take reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. These measures include SSL/TLS encryption on our website and relying on PCI-compliant payment processors. However, no method of transmission over the internet is 100% secure and we cannot guarantee absolute security.
10. Third-Party Links
Our website may contain links to third-party websites or social media platforms. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policy of any third-party site you visit.
11. Governing Law
This Privacy Policy is governed by the laws of the State of Ohio, United States. Any disputes arising under this policy shall be resolved in the courts of Lake County, Ohio.
12. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. When we make material changes, we will update the "Effective Date" at the top of this page. Your continued use of our website after any changes constitutes your acceptance of the revised policy.
13. Contact Us
If you have questions, concerns, or requests related to this Privacy Policy, please contact us: